Support  

At InspecVision, we offer a full range of support services designed to maximize your system's performance, ensure operator confidence, and extend the lifetime of your investment. From initial installation to ongoing calibration, user training, system upgrades, and emergency assistance— our expert team is here to help.

We provide global coverage from our headquarters in Northern Ireland and through our network of global partners.

Technical Support

InspecVision offers a comprehensive technical support package designed to keep your inspection system running at peak performance. Our support includes direct access to experienced engineers, remote diagnostics, software troubleshooting, and priority assistance for urgent issues.

Whether you need help resolving a fault, updating your system, or optimizing your inspection process, our team provides fast, reliable support via phone, email, and remote access tools. With flexible support plans and rapid response times, InspecVision helps you reduce downtime, resolve issues quickly, and keep your inspection processes running smoothly.

Calibration and Service

To maintain the high-accuracy standards that InspecVision machines are known for, regular calibration is essential. We recommend an annual calibration of the machine and provide professional on-site and remote calibration services for all InspecVision systems.

Uncalibrated systems can produce inaccurate data, leading to rejected parts, failed audits, and reputational damage. Routine servicing extends system longevity and safeguards production integrity.

If you’re unsure how often your system needs calibration, InspecVision recommends annual calibration under typical usage—but this may vary depending on your quality standards and workload.

User Training

Even the most advanced inspection system is only as good as the person using it. That’s why InspecVision offers hands-on, role-specific training for operators, engineers, and quality managers.

Our Training Services Cover:

• Initial onboarding and setup for new users

• Advanced feature training tailored to your application

• Refresher courses to reinforce best practices

• Remote and on-site options to suit your schedule

Retrofits and System Upgrades

Extend the functionality and lifespan of your InspecVision equipment with our innovative retrofits and upgrade options. Technology evolves, and so can your system—without the cost of full replacement.

Available Upgrade Paths:

• Hardware enhancements (e.g., higher-resolution cameras, LED lighting, adding additional options for increased functionality)

• Software upgrades for new features and improved UX

Are you still using an older Planar model or running legacy software? You could be missing out on productivity and automation features that are now standard. Let’s assess what’s possible for your system!